Recently my husband just accidently dropped my netbook to the floor which caused its power button loose and consequently, unstable to maintain power when the netbook was being run. The netbook was purchased in Jakarta, Indonesia, but it maintains worldwide warranty for one year.
Meanwhile, we currently live in Denmark, and right after this accident, we contacted HP Denmark to claim our warranty on October 23, 2012. It went quiet a while, almost 20 minutes telephone waiting, until somebody picked up the phone.The customer support person suggested us to scan the warranty card (the blue one which contains information of serial number, date of purchase, product type, and hologram sticker) and sales receipt to hp_dk@mail.support.hp.com. He also asked us to write our problem on the e-mail, though we already explained to him over the phone, as written below:
Nordic Nomads 